Booking Privacy Policy

Booking Policy

Please read our terms and conditions before booking your stay.

Ty Cerrig Woodland Retreats is a family run business based in a rural woodland setting. The site will have only 4 accommodation units spread over 8 acres. It is rustic with grass paths mown through the newly planted native woodland and Christmas Tree plantation. In places the terrain is uneven, so please make sure all party members are aware of this and wear suitable footwear. Wellies are advised in wet periods and for early mornings. Although one of our cabins will be fitted out so as to be accessible for everyone, please remember that the site is essentially a field and certain areas may be inaccessible.


All guests must observe the requirements and must comply with all verbal or written guidance, especially safety guidance supplied by us.

Arrival and Departure times

Guests are welcome to arrive from 3pm on their arrival date and must vacate by 12 noon on their departure date.


We want our guests to enjoy a relaxed stay in a peaceful, natural environment.

Bookings may only be made by an adult (18 years and over) and that adult must be a member of the party staying at Ty Cerrig.

We require names and addresses of all guests to be supplied prior to booking or at the latest on arrival. All the information we collect and hold about our guests may be stored in computer and other filing systems. We collect and keep information about our guests to enable us to provide our services to you, to comply with the requirements of the local authority to maintain a register of occupiers and to provide you with information about our products and services. If you do not wish to be contacted by us, please advise us by email to

Behaviour must not be excessive, noisy or disruptive, especially at night. No noise or loud music is permitted at all between 10pm and 8am. Remember, sound travels further at night in the countryside. At all other times, noise must be kept to a minimum.

Offensive or illegal behaviour will not be tolerated and guests must not carry on any dangerous or immoral activities or anything that might be a nuisance to us, to other users of Ty Cerrig or to any neighbours of Ty Cerrig. We may ask any guest and the rest of that guest’s party to leave immediately if conduct results in police attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from that guest and / or any member of that guest’s party.

  • No hen / stag party groups are permitted.
  • No generators are permitted.
  • Supervision of Children

There must be at least one capable and responsible adult over the age of 18 responsible for the supervision of guests under the age of 18. Guests who are not supervising their children responsibly may be asked to put appropriate arrangements in place or to leave Ty Cerrig.

Security of your property

Your personal belongings are your responsibility during your stay. Appropriate insurance is strongly recommended.

Vehicles parked at Ty Cerrig must be locked securely and all valuable items must be removed. All vehicles must be parked in the car park which is approximately 300 metres from the Shepherd’s Hut and 200 metres from the Cabin, but within our site.

Secure storage is available for bicycles and motorbikes, but guests are advised to obtain adequate insurance and ensure that a suitable chain / security device is used.

We accept no liability for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that of those for whom we are legally responsible.


You may not access the Shepherd’s Hut or Cabin by car, motorbike or other motorised vehicle. We will transport your luggage for you on your arrival and departure.

No vehicle may be driven on any grassed areas.

Please treat Ty Cerrig carefully and respectfully. Please notify us as soon as possible of any damage to any part of Ty Cerrig, including fences, gates, trees etc. We reserve the right to charge for non-accidental damage.

When driving on the roadway / car park area, all vehicles must observe the 5mph speed limit.


All guests must use the accommodation and its contents carefully and leave it in a clean and tidy condition on departure.

An inventory will be in your accommodation on arrival and is available on request prior to your arrival. We reserve the right to charge for any extra cleaning, missing items or damage.

We reserve the right to enter your accommodation at any time during your stay, for example, to make checks, maintenance work or housekeeping.

The maximum number of guests in each accommodation unit must not be exceeded. If it is, we may require any additional guests to leave Ty Cerrig.

Internet and mobile telephones

Internet access is not provided anywhere at Ty Cerrig.

Although we have mobile coverage, we cannot guarantee all networks have coverage at Ty Cerrig.

In an emergency, arrangements can be made to use our landline telephone.


The safety of our guests is paramount. You must follow any safety advice provided to you.

Guests may only use the fire pits / barbecues provided and must take care to ensure that the fire pit / barbecue is made safe before leaving it. Please note that fires / barbecues may be prohibited during periods when there is a high risk of forest fire.

No fireworks of any kind may be brought onto or used at Ty Cerrig. This includes sky lanterns / Chinese lanterns.

No shotgun, knife, firearm, air weapon, archery equipment, illegal substances or similar item may be brought onto Ty Cerrig under any circumstances by any guest.

Ty Cerrig is a forest setting that is the natural habitat of a variety of native creatures. Generally, if you avoid them, they will avoid you. However, information relating to the treatment of bites, stings etc is provided in the accommodation units.


Due to fire risk, smoking is not permitted anywhere at Ty Cerrig (including in the accommodation units).


Well behaved dogs are welcomed at Ty Cerrig. However, please advise us before you arrive that you will be bringing a dog.

Booking & Payment

The hiring contract is between the hirer and Ty Cerrig Woodland Retreats Ltd.

You can book through our online booking system at or by telephoning 01446 327337.

Payment is due on booking.

All payments may be made online or by telephone by credit or debit card.

We will send an email confirmation of your booking. Please check the details and notify us immediately of any errors.

If you do not receive an email confirmation within 7 days of booking, please contact us on 01446 327337 or

Changing your booking

You may change your booking up to 6 weeks before your arrival date, subject to availability, by contacting us by email or by telephone on 01446 327337.


If the price of your new booking is higher than your original booking, you will need to pay an additional deposit when you make the change to your booking. The new balance will be payable immediately.

If the price of your new booking is lower than your original booking, the original deposit will be deducted from the new balance payable and the new balance will be payable 6 weeks before your (new) arrival date.

Transferring your booking

If you are prevented from taking your break, and would like to transfer your booking to friends, family or anyone else, please contact us. You may not, under any circumstances, transfer your booking to anyone without our consent.


You may cancel your stay at any time, by contacting us by email to or telephone 01446 327337.

If you cancel your stay less than 6 weeks before your arrival date, no refund of the price of your holiday will be payable.

However, if we are able to re-let your accommodation, we will refund you, less an administration fee equal to 10% of the total cost of your original booking.

Any refund due will be returned to you by cheque or direct bank transfer (upon receipt of your bank account details).

If you decide to leave early for any reason beyond our control, no refund will be given.

If you have any concerns or complaints about any aspect of your stay, please speak to us. We will try to resolve any issues as quickly as possible so that you can enjoy your stay.

If you do not feel that the matter was satisfactorily resolved, please put your concerns in writing within 14 days of your departure date.

Please note that we cannot be held responsible for any matter of which you were aware and which you did not bring to our attention during your stay. Nor will we enter into any further discussion or correspondence about any matter resolved during your stay.

Cancellation and changes by us

We have the right, at our sole discretion, to refuse to confirm any booking.

Where we have indicated that we will not accept a booking from you or accept your presence at Ty Cerrig, we reserve the right, at our sole discretion, to cancel any booking you may have made or refuse to allow you to enter or to ask you to leave Ty Cerrig. If we do so (subject to the provisions of the paragraph below) we will refund any payment made but will not pay any compensation.

We have the right to cancel your booking, or to instruct you or your party to leave Ty Cerrig immediately, without compensation or refund, should you or any of your party not comply with this agreement, particularly terms relating to behaviour and conduct.

If we are aware in advance of any circumstances at Ty Cerrig that will cause your stay to be materially affected, we will notify you of those circumstances and offer that you

  • change the start date of your stay, or
  • continue with your stay (where it would be practicable and safe to do so), or
  • cancel your stay with a full refund of all payments made (without cancellation charge).

If you elect to change the start date of your stay, the price for the original stay will apply to the new stay.

If any events beyond our control occur, we reserve the right to close Ty Cerrig at short notice. In those circumstances, the accommodation will need to be vacated and a full refund will be made for the remainder of your stay. In those circumstances, we would help you to find alternative accommodation in the area. However, we can accept no liability for finding alternative accommodation and will not be liable for any costs incurred by you in relation to any alternative accommodation.

By booking you agree that we have the right either during or after your stay to recover from you, whether via the credit/charge or debit card used to pay for the stay or otherwise, the costs of:

  • any property or accommodation damage, and/or
  • any compensation we may pay to others, and/or
  • any other costs, fees or levies which we may incur, resulting from your action or inaction and from any breach of this agreement.

This agreement and any dispute between us will be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the Courts of England and Wales over any matter arising out of our agreement or your stay.

Your stay will not give rise to any tenancy agreement between us.

Should any part of our agreement be deemed by law to be void, the remainder of this agreement will, if capable, continue in full force and effect. The headings in this agreement are included for convenience only and shall not affect its interpretation or construction.

In all cases, except personal injury or death, our liability to you for the total of all claims arising out of your stay with us is limited to the cost of your booking less any cancellation charges. We will not be responsible for any matters that result from any unforeseeable and unforestallable events that are beyond our control.